言学习是为了交流信息，因此语言就是一个承载信息的媒介。我们学习语言最直接的方式就是直从对自己最常用的场景入手，学习常用场景下的常用语句，这样真的可以做到学以致用，达到最高效的学习目的。这种方法尤其适用于职场人士。
我的职场英语笔记就是一个针对职场人士的常用英语系列，是本人的学习笔记，内容来源于书本但又不照搬书本的内容。所有内容是根据自己的工作场景选取每个场景下最常用而且最实用的英语句型，真的做到取其精华，去其无用（啰嗦无意义的套话），希望对职场人士有所帮助。
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今天学习的场景是前台接待公司来访客户场景下的常用英语。说是前台接待，但是绝不仅仅是针对前台接待人员，我们每个人都可能碰见公司来访人员，所以每个人都应该掌握基本的场景用语，比如说来找谁？有什么事儿？预约了吗？等等。
< class="pgc-img">前台接待来访客户，首先就问一下什么事儿？有预约吗？如果有预约：
Good afternoon, how can I help you?
Yes, I would like to see Mr. Bob.
Do you have an appointment with Mr. Bob?
Yes, he knows I am coming. Our meeting was set at 2:00.
She is just finishing a meeting now, she should be with you in minutes. Would you like me to show you around while you are waiting? (show you around带人先转转)
That would be very nice, thank you.
< class="pgc-img">如果没有预约：
No, we do not have an appointment.
Oh, it is no problem. I can see if anyone is available now to meet with you. Can you please wait just a moment? go and have a seat, make your self comfortable.
Thanks for waitting, Susan can meet you ten minutes later if you do not mind to wait.
Of course, where is her office?
Take the elevator to third floor, it is the first office on the right when you get off the elevator.（很经典的指路用语）
以上就是接待公司来访客户时常用的英语句型，希望对和我一样的职场人士有帮助。
nit 11 酒店服务
Do you have laundry service?
你们有没有洗衣服务？
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Do you have laundry service?
Dialogue
A: Room service. May I help you?
客房服务， 有什么事吗？
B：Do you have laundry service?
你们有没有洗衣服务？
A: Yes, we do. You may use our laundry room for self-service, or you may leave your laundry in the bag we provide, and we’ll do it for you.
有，您可以利用我们的自助洗衣房，或者把您的换洗衣服放在我们提供的袋子里，我们可以帮您洗。
B: Where is the laundry room located?
你们的洗衣房在哪里？
A: It’s next to the workout room on the first floor.
它在底楼的健身房隔壁。
Ground floor 第一层 first floor
会话&语法解说
1. 问酒店有没有任何服务， 可以说 Do you have .....service? 如客房服务，可以说 Do you have room service? 修理鞋子， 可以说 Do you have shoe-repair service?
2. 问特殊设备所在，用 where is.... located? 如 swimming pool( 游泳池).pool table (台球桌),sauna(桑拿), restaurant(餐厅)
灵活运用
Could you get me someone who/that can speak Chinese?
1. 订早餐
A: This is Room 501. Can you bring up a continental breakfast?
这里是501号房，能不能送一套欧式早餐上来。
B: Yes,ma’am. We’ll send it up in 20 minutes.
好的，小姐。 我们二十分钟之后送上去。
补充： in + 时间段： 表示多少时间以后。。。
within 时间段： 表示多少时间以内。
2. 有人敲门
A：Who is it?
是谁？
B: Room service, ma’am. I’ve brought you breakfast.
女士，我是客房服务，帮您送早餐上来。
A: Come in.
请进。
打电话的时候： 问你是谁? Who is this/that?
我是： This is ....
Travel Tips
酒店的前台有不同说法, manager’s office 通常用在汽车旅馆， front desk 泛指所有酒店前台， information 通常是大酒店前台。
旅馆的电视有的要另外收费，叫 pay - per - view( 每看一次就收钱), 不要钱的叫 free cable.房间读法：201 two - o - one, 1413 fourteen thirteen
Do- not- bother/disturb (请勿打扰)的牌子，可以挂在门上，请清洁工不要打扫。
单词
1. laundry/’l?:?dri/n. 洗衣服，要洗的衣服
do the laundry
我有很多衣服要洗。 I’ve got a lot of laundry to do.
Have got=have 有 I have two cars. I’ve got two cars.
2. service/’s?:vis/ n. 服务
3. provide/pr?’vaid/ vt 提供
4. located/’ l?ukeitid/ adj， 位于。。。的
5. workout/’w?:kaut/ n. 健身
6. pool table /pu:l//teibl/ n. 台球桌
7. sauna/’s?:n?/n. 桑拿
8. bother/’b?e?/vt 打扰
9. continental/k?nti’nent?l/ 大陆的
10. cable/keible/ n. 电线，有线电视
<>店前台接待英语
1．Id like to book a double room for Tuesday next week．下周二我想订一个双人房间>
2．Whats the price difference？两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元
4．I think Ill take the one with a front view then．我想我还是要阳面的吧
5．How long will you be staying？您打算住多久？
6．Well be leaving Sunday morning．我们将在星期天上午离开
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您
8．Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用
9．We do have a single room available for those dates． 我们确实有一个单间，在这段时间可以用
10． What is the rate， please？请问房费多少？
11．The current rate is＄ 50 per night．现行房费是50美元一天
12． What services come with that？这个价格包括哪些服务项目呢？
13．That sounds not bad at all． Ill take it．听起来还不错这个房间我要了
14． By the way， Id like a quiet room away from the street if the is possible． 顺便说一下，如有可能我想要一个不临街的安静房间
15．Welcome to our hotel．欢迎光临
16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？
17． Let me have a check again．让我再看一下
18．The Reception Desk is straight ahead．接待处就在前面
19．After you， please．你先请
20．Excuse me， where can I buy some cigarettes？劳驾我到哪儿可买到香烟？
21．There is a shop on the ground floor．一楼有个商店
22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟
23．Can I also get some souvenirs there？也可以买到纪念品吗？
24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品
25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？
26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？
27．Id like to try some Chinese food today．今天我想尝尝中国菜
许多规模比较大的公司都有一个接待员，我们通常叫前台接待。
The work of a receptionist is interesting and varied.
前台接待的活可是不少。
The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.
我们来看看Rose 这位前台接待、是怎样接待来访客人的吧。
Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
